Our Commitment

We understand that circumstances can change. This policy explains the charges that may apply if an inspection, survey, or assessment is cancelled or rescheduled.

Cancellation Charges

48 hours or more before the appointment
No charge. Your £90 booking deposit may be transferred to a rescheduled appointment or refunded at the discretion of FBSA.

Within 48 hours of the appointment
A cancellation charge of up to 50% of the agreed service fee may apply.

On the day of the appointment, or after attendance has commenced
The full service fee will be payable.

How to Cancel

Please notify us as soon as possible:

Telephone: 07883915332
Email: david.matthews@fbsa.co.uk

Non-Attendance & Access

Clients are responsible for ensuring access is available at the agreed appointment time.

If FBSA attends the property and access cannot be gained, the full service fee will be payable. We will wait for up to 15 minutes after the agreed appointment time before departing.

Cancellation by FBSA

If FBSA is required to cancel an appointment, clients will be offered either:

• A mutually convenient alternative appointment date, or
• A full refund of any monies paid.

Exceptional Circumstances

FBSA understands that unforeseen circumstances can arise. Requests to waive cancellation charges due to illness, family emergency, severe weather, or other exceptional circumstances will be considered on a case-by-case basis. Any reduction, waiver, or transfer of fees remains entirely at the discretion of FBSA.